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FAQ
We have compiled the most important questions to help you book with confidence and peace of mind.
All
About Mzar & the App
Booking & Payment
Tours & Trips
Guides & Field Service
Support & Emergencies
What is Mzar app?
How can I download Mzar app?
How can I use the app to plan my trip?
Does the app provide information about the sites being visited?
Does the app provide transportation?
Does the app offer audio and text guidance?
How can I book an experience through Mzar?
Is booking instant?
What payment methods are available?
Can I book for more than one person?
Can I modify my booking details?
Can I cancel my booking?
When will the refund be processed?
What is the late cancellation policy?
Are the experiences suitable for families?
What is the duration of the experiences?
Where do the experiences start?
Does the booking include transportation?
What if I arrive late?
Does the booking include an experience itinerary?
Are the guides certified?
Do the guides speak English?
What if the guide is late?
How can I communicate with the driver?
How can I contact the support team?
What should I do in case of an emergency during the trip?
